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MSH opens COVID-19 Assessment Centre, introduces new visitor and building restrictions

Posted by MarkhamToday // March 18, 2020 // in News // 0 Comments

MARKHAM, ON (March 18, 2020) – On Wednesday, March 18, 2020, Markham Stouffville Hospital (MSH) opened its COVID-19 Assessment Centre. There are also new screening processes in place at building entrances at both the Markham and Uxbridge sites, and some entrances have been closed.

“The health and safety of our people, patients, families and visitors is our top priority,” said Jo-anne Marr, President and CEO of MSH. “These new measures will improve access to care for those who need to be assessed for COVID-19 and help us to protect everyone who works and receives care at our sites.”

COVID-19 Assessment Centre

The COVID-19 Assessment Centre is located outside of the Markham site on the south side of the hospital, east of the Emergency Department (ED).  Parking for the COVID-19 Assessment Centre is located in lot #7.

The Assessment Centre provides screening, assessment and testing for individuals who are experiencing possible symptoms of COVID-19 (e.g., fever, new or worsening cough, sore throat, headache, muscle aches, fatigue, runny nose and joint aches).

The COVID-19 Assessment Centre is walk-in and will not take appointments or phone calls. Patients are encouraged to contact York Region Public Health at 1-877-464-9675 or Telehealth Ontario at 1-866-797-0000 prior to visiting the COVID-19 Assessment Centre.

It is important to note that only patients who meet specific criteria will be tested for COVID-19.

Visitor restrictions

The following visitor restrictions will be put in place:

·         Visiting hours will be shortened to between 12 p.m. and 8 p.m. daily.

·         One (1) visitor will be allowed per patient.

·         No visitors under the age of 16 will be permitted.

·         Visitor access will be restricted to the unit or area where the patient is receiving care.

·         Exceptions to these restrictions will be made on compassionate grounds and on a case-by-case basis in the following areas: Intensive Care Unit (ICU), Childbirth and Children’s Services and Palliative Care.

Building restrictions and active screening

All patients and visitors will be required to enter from the main entrance or the Emergency Department entrance at the Markham site, or from the Emergency Department entrance at the Uxbridge site. They will be asked a standard set of health and travel related questions by screeners prior to entering. All staff are also being screened at staff entrances.

For more information, visit the COVID-19 information page on the MSH website at:

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